Return & Exchange
At Aarnoor, we strive to provide premium quality products and a seamless shopping experience. If you are not fully satisfied with your purchase, please read our Return & Exchange Policy below.
Exchange Policy
We offer exchanges for eligible products within 7 days of delivery.
Products are eligible for exchange only if:
- The item received is damaged, defective, or incorrect
- The product is unused, unwashed, and in its original condition
- Original tags and packaging are intact
Exchange requests raised after 7 days of delivery may not be accepted.
Return Policy
Currently, we do not offer returns for refund purposes unless:
- You receive a damaged product
- You receive an incorrect item
In such cases, our team will verify the issue and provide an appropriate resolution.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Items without original tags or packaging
- Used, washed, altered, or damaged products
How to Request an Exchange
To initiate a return or exchange request, please contact us with:
- Order ID
- Registered mobile number or email
- Clear images/video of the product (if damaged or incorrect)
Contact us at:
Email: support.aarnoor@gmail.com
Our support team will guide you through the next steps.
Exchange Approval & Processing
Once your request is approved:
- Pickup arrangements may be made depending on service availability
- Replacement products will be shipped after quality verification
- Exchange processing may take 5–7 business days
Important Notes
- Slight color variations may occur due to screen resolution and lighting during photography.
- Minor irregularities in embroidery, print, or handcrafted details are natural characteristics of ethnic wear and should not be considered defects.